Customer Service Centre - Kent

A last minute change of plan for a customer service centre based in Kent.

  • Project Type
  • Interior Design, Fit-Out and Furnish
  • Size
  • 6200 sq ft
  • Location
  • Kent
  • Programme
  • 7 weeks

In 2020 Mobius completed a 6200 sq ft Customer Service Centre based in Kent.

We were approached by a large international company, who were moving their expanding customer service centre to new larger premises in Kent; we designed and finalised this new space for them and all furniture, fixtures and fitting were ordered and ready for the build.

Unfortunately, the new building fell through at the very last minute. Having to move quickly, Mobius worked alongside the client to look at the best possible options. It was decided that the customer service centre would stay in their current premises and the space would be completely upgraded.

Never one to shy away from a challenge, Mobius then had to ensure that all the new furniture, fixtures, and fittings ordered for the new building could fit into their current space.

  • Project Brief
  • This Customer Service team are a close-knit and sociable team, so it was important to provide large kitchen and breakout areas for them to be able to spend their breaks and lunch with their work family.

    The kitchen was opened up to make a feature of the atrium which allows natural light to flood the space. This, along with a central picnic table created an inclusive and communal atmosphere where employees can come together and socialise.

    A number of alternative screening devices were chosen to create layers of visual and acoustic privacy in the breakout space as a way of enabling a multifunctional use of the spaces.

    Due to the nature of the work carried out in this space, hot desking areas were not needed. We did, however, have to make sure that there was enough space to fit 50 permanent, height adjustable desks.

    New glass partitions were installed to create several meeting rooms and huddle spaces, in order to ensure the requirements of the original plans were met.

  • Scope
  • Level 3 BIM
  • Space Planning
  • Interior Design
  • 3D Visualisation
  • Full coordination of fit-out and installation
  • Supply and installation of furniture throughout